RMA på EVGA 7900

Litteratur d.  08. juli. 2006, skrevet af Martin.v.R
Vist: 511 gange.

Martin.v.R
 
Elitebruger
Tilføjet:
08-07-2006 01:17:40
Svar/Indlæg:
8555/439
Everyone,

EVGA is announcing the following new SKU's to its 7900 Series of products.

7900 GT Series
New part number - Existing part number
256-P2-N580-AR - 256-P2-N560-AX/BX/DX
256-P2-N582-AR - 256-P2-N562-AX/BX/DX
256-P2-N583-AR - 256-P2-N563-AX/BX/DX
256-P2-N584-AR - 256-P2-N564-AX/BX/DX/FX

7900 GTX Series
New part number - Existing part number
512-P2-N571-AR - 512-P2-N570-AX

EVGA has been working out the new SKU's to resolve the issues that some users are experiencing with artifacting during 3DMark06 and random games; we have been manufacturing new cards based on a new AVL list.

Here are the details on the new 7900 cards:
New AVL Memory (Approved Vendor List)
RoHS compliant
Test results are extremely positive

If you are an EVGA user that is experiencing artifacting with your 7900 Series products we ask that you submit for an advanced replacement through our website directly. If you are not experiencing artifacting then there is no need for you to submit for an RMA, the number of cards that are having this issue is very low in comparison to the number of 7900 Series of cards that have shipped.

Please allow 2 business day for your card to ship once you have submitted for a replacement board. These boards will be shipped overnight to you via UPS in the US, and for Canada will be USPS Express.

Please visit www.evga.com/rma/ and make sure to select the Cross-Shipping option when going through the RMA procedure to apply for this new card.

If you have any further questions, feel free to contact me at the address below.

Thanks,


Jacob Freeman
jfreeman@evga.com

Martin.v.R
 
Elitebruger
Tilføjet:
08-07-2006 01:20:09
Svar/Indlæg:
8555/439
Here are some answers to the questions you guys were asking:

Q. Will online retailers have these new cards as well?
A. This initial shipment of cards are prioritized for RMA. The online etailors will have it shortly, either late this week or early of next week.

Q. My card is not listed, what do I do?
A. If your card is not listed; please stay tuned as we will have more information in the days to come regarding the other 7900 Series of cards. Our resolution will not dissapoint, please just bear with us for a few days.

Q. I received a 7800GTX KO card as a temporary card; can I get my original 7900GT back?
A. Yes, please contact me directly at the email address below if you are one of the few people who received a card for temporary usage.

Q. Are the -AR cards still covered under lifetime warranty?
A. Yes, these cards are also covered under EVGA's lifetime warranty. The -AR represents a packaging type and this type is that they are retail product and certified RoHS product.

Q. I have a pending RMA for one of the above cards; will I get the N58X series?
A. Yes, all cards that are pending RMA are being switched over the new 7900 cards.


Jacob Freeman
jfreeman@evga.com



Tonnilerche
 
Elitebruger
Tilføjet:
08-07-2006 07:44:02
Svar/Indlæg:
6052/189
Lækker service. Specielt det med at de sender kortene ud relativt hurtigt.